Refund policy

Please email: support@driology.com, outlining the nature of the return. Please include your Order ID.

On receipt of this request we will email you a Returns Authorisation Number which you should insert in the Product Return Form that was included with your order.  If you haven't got this form, please ask us to email you a copy.

Return the product and the completed Product Return Form to: 
Driology HQ, Unit 4, Delaware Ind Est, Delaware Rd, Gunnislake, Cornwall, PL189AR

REFUNDS
To be eligible for refund, items must be returned in their original as-new condition and with the sales receipt, hangtags and labels still attached.

All correctly returned products will be refunded to the original card/account used.  Depending on payment method, refunds will appear in your account 3-10 days after receipt of the item. 

Returning goods in transit are your responsibility until received by us.  We advise you to use a recorded postal service. 

Return postage costs
For all items returned for an exchange or refund, postage costs fall to the customer. For all items returned as faulty, and accepted as so by us, the postage costs will be reimbursed by Driology to the customer at a rate equivalent to Royal Mail's First Class Recorded service (UK customers) or Royal Mail's International Signed For service (international customers).